Shipping, Returns and Refund Policy
At Your Service
At our company, we understand that sometimes things don't work out quite as planned. That's why we offer a generous 30-day return policy starting from the day you received your item(s). To be eligible for a return, the item(s) must be unused and in the same condition as when you received them, including their original packaging.
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We strongly recommend sending returns via signature required to ensure the safe arrival of your package. Once we received and inspect your returned item(s), we will send you an email notification. Please allow 3-5 business days for refunds to be processed. Refunds will be credited back to the same method you used to make your original purchase.
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Please note that most pieces we sell is custom made, which means there will be a $10 restocking fee for each item returned. We believe that is a fair fee that covers the cost of re-packaging and re-stocking the item in our inventory.
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When it comes to shipping, we strive to provide fast and reliable delivery. We work with trusted carriers to ensure that your order arrives in perfect condition and on time. We believe that great customer service starts with clear policies and transparent communication. If you have any questions about our return or shipping policies, please don't hesitate to contact us. Our friendly and knowledgeable team is always here to help!
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PLEASE NOTE: WE ARE NOT ABLE TO SHIP TO AN APO/FPO/DPO ADDRESS AND SOME INTERNATIONAL LOCATIONS ARE RESTRICTED.
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Privacy Policy
What You Need to Know
At our company, we value our customers' privacy and security above all else. We believe that personal information is sacred, and that selling it is a violation of the trust our customers place in us. That's why we've implemented a strict policy against selling personal information. We will never sell, share, or otherwise distribute your personal data to third-party vendors or advertisers. We will never compromise your privacy or trust in any way.
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In fact, we go to great lengths to protect your personal information. Our state-of-the-art security measures include encrypted data storage, secure transmission protocols. We constantly monitor our systems for potential breaches or threats, and we are constantly improving our security infrastructure to stay ahead of evolving threats.
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So when you work with us, you can rest assured that your personal information is in safe hands. We're committed to maintaining the trust of our customers, and that starts with respecting your privacy and security. Thank you for choosing us and thank you for entrusting us with your personal information.
Purchase Policy
What You Need To Know
As a business, we pride ourselves on providing exceptional products and services to our valued customers. While we strive to make the buying process as seamless as possible, we want to make it clear that we do not personally process payments. However, we do offer a variety of payment methods to ensure our customers have options that suit their preferences. Whether you prefer to use a credit card, debit card, or PayPal, we have you covered. Our online checkout process is secure and user friendly, making it easy for you to complete your purchase quickly and with confidence.
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At the end of the day, our goal is to provide you with exceptional products and services while also making the buying process as convenient and stress-free as possible. We are committed to transparency and want you to know that we are here to help with any questions or concerns you may have regarding payment methods.